What is better than offering your e-commerce store customers a personalized shopping experience?
To provide them with a hyper-personalized one - why?
According to Boston Consulting Group's (BCG) Personalization Maturity Index found some interesting insights about it. They stated that:
*N.B: Net Promoter Score (NPS) is a widely used market research metric to measure customer loyalty.
But what is hyper-personalization? And how is it different from personalization?
Hyper-personalization is all about offering customers an extremely customized marketing experience through the usage of behavioral and real-time data of customers, which are extracted from different channels.
It's about learning from the visitors' actions in your store and using this data to provide an experience that speaks to them and drives more revenue.
Personalization and hyper-personalization can be best described as "same same, but different."
Long story short, hyper-personalization takes personalization to the next level. Personalization means utilizing transactional information like name, title, organization, and purchase history.
While hyper-personalization uses behavioral and real-time information like browsing behavior, in-app behavior, engagement data, purchase data, use of devices, searches, etc. For instance, with Convertedin, this data can be used to create ads, SMS, and email campaigns customized to fit the shoppers’ preferences and needs.
As for the difference between personalization and hyper-personalization, personalization can be like displaying ads targeting a specific customer segmentation based on demographics. However, hyper-personalization can be like Amazon or Spotify's recommendation engines.
There are many benefits of hyper-personalization, such as:
It's a matter of fact, the more personalized and customized the shopper's experience, the more likely they are to buy from you. So the bottom line is personalization/ hyper-personalization and profit are closely tied!
Hyper-personalization is a guaranteed way to combat customer churn because you use data related to your customer's behavior to create a tailored experience catering to their needs.
For example, let's say that an e-commerce store sends promotions to customers based on their previous purchases; what will happen then?
Three things will happen as a result:
What is meant by this is that hyper-personalization helps you look beyond static or already-made customer segments/personas and focus more on the dynamic changing personalities of customers.
Why?
Because your shoppers change and their purchasing habits as well. And thanks to hyper-personalization, you will be able to keep up with these changes and anticipate your customers' needs. Thus, helping you in maintaining a solid customer base.
Thanks to hyper-personalization, acquiring new customers has become a seamless process.
Here are a couple of examples to explain how:
Thanks to e-commerce enterprises like Amazon, more and more users are in favor of hyper-personalized shopping experiences.
A survey by Epsilon and GBH Insights that included over 1,000 participants found that 80% want to witness more personalization from retailers.
That translates into more clicks, converts, and eventually a higher Return On Ad Investment (ROI).
Stitch Fix is a fashion company that provides customers with personal stylists to help them find suitable clothing items similar to their preferences.
Stitch Fix asks customers questions to have an idea about their tastes, and stylists pick five items for each shopper. Customers can keep what they want when they receive the items and send back the rest.
Stitch Fix focuses on customers' feedback regarding the items they kept and the ones they didn't. This data helps the company know what works and what doesn't, helping them build a hyper-personalized experience for their customers.
Amazon provides one of the best hyper-personalized experiences for its customers. For example, Amazon creates a personalized homepage for each one of its customers based on data like shopping habits, wish lists, and shopping carts. That helps customers find out what they're looking for without exerting much effort.
Moreover, one of the best features of Amazon is the "frequently bought together."
When a customer searches for a particular product and clicks on it, Amazon recognizes the search, and the "frequently bought together" section shows up.
SkinKraft is an Indian skincare brand that utilizes customers' data to create personalized skincare regimes for its shoppers.
They make customers take a skin assessment and ask questions about their age, gender, and concerns.
This assessment is used to make personalized product recommendations and help SkinKraft create better products for its shoppers.
As you can conclude from the information above, hyper-personalization is essential to e-commerce brands; however, it requires a lot of planning and effort.
And that's where the Convertedin marketing operating system will come and make your job ten times easier.
Convertedin has many features, and all of them focus on hyper-personalization, such as:
All you have to do is fill out the form below to request a demo, talk with one of our experts, and leave the rest to us.